SHIPPING
MultiSports is located at:
24, 3 Tajmahal Rd, Dhaka 1207, Bangladesh
We operate exclusively online and deliver sports gear and accessories all across Bangladesh.
📞 Contact Number: 01313-197426
📧 Email: info@multisports.com.bd
Currently, Multisports only ships within Bangladesh. We do not offer international shipping at this time. Our trusted local delivery partners—Pathao and SteadFast—ensure fast and reliable delivery across the country.
We ship all orders within Bangladesh using trusted courier partners like Pathao and SteadFast. Our shipping cost is fixed and clearly displayed at checkout—no hidden fees. Orders are typically delivered within 3 working days, and you will receive real-time tracking updates once your order is dispatched.
All orders from Multisports are carefully packaged to ensure your items arrive in excellent condition. We use durable packaging materials, including protective wraps and secure boxes or courier-friendly bags, depending on the product type. Our goal is to protect your gear from any damage during transit while keeping packaging eco-friendly whenever possible.
We make every effort to provide accurate weight information for all our products. However, slight variations may occur due to packaging, manufacturing batches, or manual measurement methods. If precise weight is crucial for your purchase, feel free to contact us for confirmation before placing your order.
Yes, you can combine multiple orders to save on shipping costs. If you’ve placed more than one order and want them shipped together, please contact our support team as soon as possible with your order details. We’ll do our best to combine them into one shipment and adjust the shipping fee accordingly—subject to availability and processing status.
No, we do not offer free shipping. A standard shipping fee will apply to all orders, and the cost will be displayed during checkout based on your order and delivery location.
Yes, we do offer local pickup for customers within Dhaka.
If you would like to pick up your order in person, please contact us directly via phone or email to arrange the details in advance.
You can pick up your order from our office at:
📍 24, 3 Tajmahal Rd, Dhaka 1207, Bangladesh
📞 Phone: 01313-197426
📧 Email: info@multisports.com.bd
We recommend confirming the pickup time with us before visiting to ensure your order is ready and to avoid any delays.
Orders are typically processed and shipped within 1-2 business days. Delivery within Dhaka is usually completed within 3 business days. For other areas, shipping may take a little longer, depending on your location. You will receive tracking updates once your order has been dispatched.
PRODUCT
Our products are sourced both locally within Bangladesh and directly from suppliers in China. While we strive to offer the best available products, please note that we cannot guarantee the authenticity or consistency of the quality, especially with items sourced internationally. We carefully select our products to meet your needs, but we recommend checking the product details to ensure it meets your expectations. If any issues arise, feel free to reach out, and we will do our best to assist you.
The functionality of this product depends on its specific type and design. Generally, the product is designed to enhance your experience in sports or fitness by providing the necessary support or performance benefits. We recommend reading the product description for specific instructions or guidelines on usage, as well as any safety or care instructions. If you have any specific questions about how to use the product, feel free to contact us for detailed support.
The materials used in our products vary depending on the item. Some products are made from high-quality materials sourced locally within Bangladesh, while others may be made with imported materials, such as those sourced directly from China. While we strive to offer products made from durable and reliable materials, we recommend checking the individual product description for specific details about the materials used. If you have any concerns or need more information about a particular product, feel free to reach out to us.
Yes, many of our products are available in a variety of sizes, colors, and variants. However, availability can vary depending on the specific product and its source. We recommend checking the product page for detailed information on the available options. If you’re looking for a specific size or color, please feel free to contact us to confirm availability before placing your order.
The dimensions and weight of each product vary depending on the type and design. We recommend checking the individual product description on the product page for specific details regarding size, weight, and other relevant measurements. If the information is not available or if you need more precise details, feel free to reach out to us, and we’ll be happy to assist you.
PAYMENT
Yes, your payment information is secure with us. We use SSL encryption to ensure that all payment details, including credit card numbers and other sensitive data, are transmitted securely. We do not store any credit card information on our servers. Payments are processed through trusted and secure payment gateways, and we follow strict security protocols to protect your personal and financial information. You can shop with confidence knowing that your payment details are kept private and safe.
There could be several reasons why your credit or debit card is being rejected during checkout. One common issue is insufficient funds or credit available on the card. Double-check that the card details, including the card number, expiration date, and CVV, are entered correctly. If your card is correct and the issue persists, it might be related to security measures from your bank or the payment processor blocking the transaction for safety reasons. Additionally, some cards may not be supported by our payment gateway. If you encounter an issue, we recommend contacting your bank to confirm if any restrictions are in place or to authorize the payment. If the problem continues, feel free to reach out to us for further assistance.
No, we do not charge any additional fees for using any of the payment methods available on our website, including credit cards, debit cards, or mobile payment options such as bKash or Nogod. The total cost of your order will be displayed during checkout, and you will only be charged the listed price along with any applicable taxes and shipping fees. If your payment method provider charges any additional fees, those would be outside our control and we recommend checking with your payment service provider for more information.
Yes, you can receive a refund regardless of the payment method you used. We process refunds to the original payment method whenever possible. If you paid via credit card, debit card, or a mobile payment method like bKash or Nogod, the refund will be processed to that same payment method. Please note that refund processing times may vary depending on your payment provider. If you experience any issues with receiving your refund, feel free to contact us for assistance.
Occasionally, we offer discounts and promotions on selected products. These promotions may vary depending on seasonal sales, special offers, or other events. To stay informed about our latest discounts and promotions, we recommend signing up for our newsletter or checking our website regularly. If there are any ongoing offers for the product you’re interested in, they will be clearly displayed at checkout.
WHOLESALE
Yes, we offer wholesale pricing for bulk orders from restaurants, businesses, and other organizations. If you are interested in purchasing a large quantity of products, please reach out to us directly via email or phone to discuss your requirements. We will be happy to provide you with detailed pricing, availability, and any additional benefits for bulk purchases.
Yes, we offer bulk and wholesale pricing options for customers who wish to place large orders. Whether you’re purchasing for a business, organization, or event, we can provide you with competitive pricing based on the quantity of your order. To inquire about bulk pricing or discuss your specific needs, please contact us directly via email or phone, and we will be happy to assist you with a tailored solution.
Currently, we do not offer price matching with other retailers. We strive to provide competitive pricing on all our products and occasionally run promotions and sales. If you find a product at a lower price from another retailer, we encourage you to check for any ongoing discounts or offers we may have available. For any inquiries or special requests, feel free to contact us, and we will do our best to assist you.
DELIVERY
Yes, once your order is shipped, you will receive a tracking number along with updates on the status of your delivery. You can track your order through our courier partners, Pathao or Steadfast.
If you’re not available at the time of delivery, our courier partners will attempt to contact you and reschedule the delivery. If delivery is unsuccessful, the package will be held at a local facility for pickup.
If you need to change your delivery address, please contact us immediately. If the order has not yet been shipped, we can update the address. Once the order is shipped, we are unable to change the delivery address.
We deliver orders on weekdays. Delivery on weekends or public holidays may be available depending on the courier service and availability. Please check with us for specific inquiries.
If your order arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will investigate the issue and either replace the item or issue a refund if necessary.